FAQ Campus Living Nuremberg

You can find the phone number by the mailboxes, on the flyer of your welcome package or in the i Live Community-App.

All our i Live residences are smoke-free (you can read about this in the house rules).

No. The keeping of pets of any kind is generally not permitted because of hygienic reasons and to show consideration for people with allergies.

Yes, you are welcome to receive visitors – of course, overnight, too. If you don’t want to share your bed you can also borrow a spare bed and bedding for a small fee from the community manager.

The services of the laundromat are chargeable and run through the provider “App-Wash”.
The procedure is posted in the laundry room.

Please make sure that your name and apartment number are written onto your post so that it will arrive savely.

The house rules are part of your rental contract and are also displayed on the magnet board in the entrance area.

Please do not hesitate to report the damage immediately via the app. Alternatively, you can send an e-mail to the community manager.

We are pleased that you want to rent an apartment.
You are already on our website – select your desired apartment and apply via the button “rent now”.

If there is no apartment available, just send us a mail to ola@campus-living-nuernberg.de. We will be happy to contact you!

After successfully checking your self-disclosure on our website, you can make an appointment to view the apartment.
We will be happy to show you our common areas, such as the roof terrace, common and fitness room and, depending on availability, an apartment.

The rental period is limited to approx. two years (depending on the start of your rental period)
and ends automatically – no termination is needed.

How great that you want to stay with us for longer. Our rental contracts are limited to approx. two years (depending on the start of your rental period).
If we had a good rental relationship, you are welcome to sign a new contract after the approx. two years. We are looking forward to it!

Yes, you have a 14-day right of withdrawal after conclusion of the contract without giving reasons.

No, que pena – wie schade! Our community manager is not able/allowed to supervise you.

Our apartments are designed exclusively for one person unless otherwise noted. Therefore, they are rented to single persons only. You are a couple? -Then the apartments Samba or Fortuna would suit you.

We would be pleased to show you our apartment complex and the common areas, depending on availability also an apartment.

The move-in/move-out date will be set in our booking calendar approx. 14 days before your move-in. You can select a timeslot there via “Move-In”/”Move-out”. If you can’t find a suitable date, please contact our community manager.

If you have booked a move-in/move-out appointment, you will receive a confirmation email. You can rebook the appointment by clicking on the button “Rebook”.

On the day the rental ends. If this day is a Saturday, Sunday or public holiday, the apartment will be handed over on the previous working day.

The apartment needs to be returned in a clean condition in accordance with the contract. We will send you further information with the cancellation confirmation.

The community manager will come to your room a to give you some tips on how to prepare your move out about 6 weeks before your rental ends. This is important to prevent stress with your renovation work.
Furthermore, we would like the new tenant to move into a clean and comfortable apartment in a relaxed manner.

It´s very important to us that you get your deposit back as soon as possible. Unfortunately, sometimes it takes a little longer, especially when there are many move-outs at the same time. We guarantee that we will do our best and take care of it as soon as possible! Our goal is to pay you your deposit within 6 weeks after the end of your lease.

Write to: hello@i-live.de

Yes, you can authorize someone with the handover! Your community manager needs the following documents for an authorized handover:

written authorization to handover
identity card of the authorized representative (presentation at the day of handover)
copy of the identity card of the virtual tenan

The 72h are specified because we want to avoid that bacteria form. Of course, you are probably on vacation or away for a longer time –> Não se preocupe! no problem!
Then your Community Manager / Facility Manager will be happy to do it for you. Just give us a short notice.

No, you don’t have to! Devices from everyday use (charger, TV, kettle, etc.) are no problem here.

Personal liability insurance protects you from third-party claims depending on the coverage amount.
You need personal liability insurance for rental damage. Have a look at comparison portals such as Check24 or ask an insurance broker of your choice.
Please don´t forget to clarify that your personal liability insurance also covers rental damage.

We have to check an earlier termination on an individual basis.

You can terminate your rental contract with a notice period of three months to 31.03. and 30.09. of each year.

Please send the cancellation by mail to ola@campus-living-nuernberg.de (recipient of the termination letter see below)
or by mail to Mietpool CAMPUS LIVING Nürnberg GbR vert. d. Fa. i Live Services GmbH. Please note the cancellation must be signed in original!

Recipient:
Mietpool CAMPUS LIVING Nürnberg GbR
vert. d. Fa. i Live Services GmbH
Julius-Bausch-Straße 50
73431 Aalen
Germany

Bed sizes:
120 x 200 cm slatted frame (160 x 200 cm for Fortuna and Samba), mattress, bed drawer.
Closet
wardrobe
Desk incl. writing lamp with inductive charging function and chair
shelves and storage compartments
Kitchen with stove (2 x ceramic hob with Ø 14,5 cm and Ø 18 cm, oven), circulating air extractor, sink, refrigerator with 3-star freezer compartment
Bathroom with glass shower, toilet and washbasin with large shelf
Partial balcony
Curtain in front of the windows
Roller shutter for darkening
Ceiling lamps
Smoke alarm
Telecommunication connections for Internet and TV
Not included in the apartments:

TV, PC, dishes, bedding, balcony furniture, storage/basement room.
Notes:

Furniture is permanently installed and may not be removed.
Barrier-free apartments are available.

You will need cutlery, cooking pots and other necessary kitchen utensils. Further, you have to bring your bedding, bathroom utensils and all your personal belongings with you. You don’t have time to go shopping? Then simply order our different “Start Living Packages” from your Welcome Guide.

We have sophisticatedly designed and furnished the apartments. Therefore, you cannot remove any furniture or add any
furniture (except balcony furniture). In order not to damage the apartments we do not allow attachments of any kind – no nails, dowels, power strips etc. and no picture frames, posters, etc. on walls and doors.

We calculate the rent to the exact days. Example: Move-in on 15.10.2022 –> total rent divided by the number of days in the month (723 €/ 31 days) –> multiply by 17 days = period from 15.10. to 31.10.2022.

Yes, you need a SEPA-capable bank account. Your bank must participate in the Europe-wide SEPA Direct Debit Scheme.

With the flat-rate additional charges all your consumption costs are covered and paid. There is no additional individual billing.

The flat-rate additional charges include: water, hot water, heating, electricity, facility manager, repair and maintenance of gray and green areas, winter services, internet/wifi, TV connection, etc.

Hint: The radio and television contribution (formerly GEZ) is not included, as this is a personal contribution.

• Our Community Manager is the good soul of the house. If you have any questions, need help or just someone to give you tips and information about the city, he will be here for you.
• Your Community Manager will ensure that your new home is safe and clean and he will happily organizes events with you.
• Your Community Manager will receive your packages for you and let you know that you can pick them up.
• We rent out many household appliances and games that you don´t have to buy separately, e.g.: Iron and ironing board, toolbox, vacuum cleaner, board games, gaming console and much more. You can get all this in the Community Manager´s office.
• Our i Live-App with chat function gives you the opportunity for further exchange & appointments with your roommates, book services and report damages.
• We make sure that you feel comfortable in your community areas. You’ll find a foosball table and TV in your lounges. In the fitness room you have everything you need to work out.
• You will receive your personal Welcome Package.
• You have the opportunity to help shape the i Live offering through our surveys.
• As an i Live family member, you benefit from our i Live family specials, such as family prices
for our RIOCA hotels in Vienna, Munich, Stuttgart and Neu-Ulm.

Here some examples:

Cleaning service
Well-stocked kiosk just in case
Laundromat
Rental items, such as guest bed, party rental boxes…

The deposit amounts to three month’s rents (excluding the flat-rate additional charges).

In your rental agreement you will find the bank details for the transfer of your deposit. Payment needs to be received on the landlord’s account at least one week before the apartment is handed over.
The apartment can only be handed over if the deposit has been fully paid.

No, you have to pay the deposit on your move-in day at the latest.

The rent including flat-rate additional charges is always collected from your current account at the beginning of the month.

We only accept the SEPA Direct Debit Scheme. Only banks in the Eurozone (European currency) are eligible.

The community and service fee must be paid at least three days before moving in. You will find the bank details in your contract.

Internet (WIFI)
SAT-TV
The contact for questions about the internet can be found on the back of your router.

Our internet provider is Vodafone. The internet performance (WIFI) is up to 100 MBit/s.

In each apartment there is a router with its own access data.

Please contact the provider directly. You will find the phone and customer number on the back of your router. If this doesn´t work, write to us at hello@i-live.de or go to your local Multitalent,
then we can send a message to our IT specialist in order to solve your problem as soon as possible.

Du benötigst einen vollständig ausgefüllten Apartmentmietvertrag.

Rooftop:
Roof terraces with seating
Event kitchen
Fitness room
Lounge with TV
Foosball table

General:
Elevator
Laundromat
bicycle parking spaces

You can read about the times of use for the common areas in the house rules. Furthermore, the opening hours are
posted directly in the respective rooms. You have to pay the community and service fee one time in order to use many additional offers like the common areas for free.

Many – here you can see just a few! All services can be found in your BEM VINDOS guide!

services for free

community events
rental items: various cleaning sets, vacuum cleaner, iron and ironing board, games, PlayStation etc.
use of common areas, fitness room, common lounge, common terrace
parcel counter service
and much more
services with costs

Cleaning service
Well-stocked kiosk just in case
Laundromat
Rental items, such as guest beds, party rental boxes…

Your community manager is Mareike.

The community manager is your personal contact on the campus.
They make sure that the house rules are observed, receive your packages, coordinate the services and organize events. In a nutshell – they look after the tenants. The opening hours of their office can be found in the i Live-App or on site.

The parcel service delivers your parcels to the community/facility manager and drops an info sheet in your mailbox. When you are back home you can pick up your parcel at the office during the office hours.

With the i Live-App you can get in contact with your neighbour, other residents or the Community / Facility Manager.
The App informs you with all important news about i Live and your location. You can also book our services easily via the app!

If you have any questions or problems contact:
hello@i-live.de

If a larger apartment is available, we can offer you an upgrade.

Den Energieausweis kannst du auf unserer Website einsehen.

Im Campus Living Nürnberg gibt es leider keine weiteren Kellerräume/Abstellboxen.

Es hängen in allen Häusern Notfallnummern an dem Büro des Community Managers. Außerdem findest du die Nummern auch in unserer App oder in deinem BEM VINDOS guide.

Kontaktiere bitte deinen Schlüsselpaten (Nummer hängt am Magnetboard im Eingangsbereich und draußen beim Briefkasten)

Schreibe an hello@i-live.de