FAQ Campus Living Nuremberg


Where can I find the phone number of my Community Manager?

You can find the phone number by the mailboxes, on the flyer of your welcome package or in the i Live Community-App.

Am I allowed to smoke in the apartment?

All our i Live residences are smoke-free (you can read about this in the house rules).

Is it allowed to keep pets?

No. The keeping of pets of any kind is generally not permitted because of hygienic reasons and to show consideration for people with allergies.

Are visitors allowed?

Yes, you are welcome to receive visitors – of course, overnight, too. If you don’t want to share your bed you can also borrow a spare bed and bedding for a small fee from the community manager.

Does washing and drying cost?

The services of the laundromat are chargeable and run through the provider “App-Wash”.
The procedure is posted in the laundry room.

How do I enter my postal address?

Please make sure that your name and apartment number are written onto your post so that it will arrive savely.

Where do I find the house rules?

The house rules are part of your rental contract and are also displayed on the magnet board in the entrance area.

What is the right way to report a damage/deficit?

Please do not hesitate to report the damage immediately via the app. Alternatively, you can send an e-mail to the community manager.


How can I rent?

We are pleased that you want to rent an apartment.
You are already on our website – select your desired apartment and apply via the button “rent now”.

There is no apartment available, what can I do?

If there is no apartment available, just send us a mail to ola@campus-living-nuernberg.de. We will be happy to contact you!

Can I visit an apartment?

After successfully checking your self-disclosure on our website, you can make an appointment to view the apartment.
We will be happy to show you our common areas, such as the roof terrace, common and fitness room and, depending on availability, an apartment.

How long can I rent an apartment?

The rental period is limited to approx. two years (depending on the start of your rental period)
and ends automatically – no termination is needed.

Can I also rent for longer than 2 years?

How great that you want to stay with us for longer. Our rental contracts are limited to approx. two years (depending on the start of your rental period).
If we had a good rental relationship, you are welcome to sign a new contract after the approx. two years. We are looking forward to it!

Is it possible to disconfirm the tenancy?

Yes, you have a 14-day right of withdrawal after conclusion of the contract without giving reasons.

Can I become a tenant even though I am still a minor (under 18 years old)?

No, que pena – wie schade! Our community manager is not able/allowed to supervise you.

How many people are allowed to live in one apartment?

Our apartments are designed exclusively for one person unless otherwise noted. Therefore, they are rented to single persons only. You are a couple? -Then the apartments Samba or Fortuna would suit you.

What do you show me me during the viewing appointment?

We would be pleased to show you our apartment complex and the common areas, depending on availability also an apartment.

Move-In / Move-Out

How and when can I book my move-in appointment?

The move-in/move-out date will be set in our booking calendar approx. 14 days before your move-in. You can select a timeslot there via “Move-In”/”Move-out”. If you can’t find a suitable date, please contact our community manager.

How/where can I reschedule my move-in/move-out appointment?

If you have booked a move-in/move-out appointment, you will receive a confirmation email. You can rebook the appointment by clicking on the button “Rebook”.


On which day do I have to move out?

On the day the rental ends. If this day is a Saturday, Sunday or public holiday, the apartment will be handed over on the previous working day.

What has to be done before the handing over?

The apartment needs to be returned in a clean condition in accordance with the contract. We will send you further information with the cancellation confirmation.

What is a pre-inspection?

The community manager will come to your room a to give you some tips on how to prepare your move out about 6 weeks before your rental ends. This is important to prevent stress with your renovation work.
Furthermore, we would like the new tenant to move into a clean and comfortable apartment in a relaxed manner.

When will the deposit be returned?

It´s very important to us that you get your deposit back as soon as possible. Unfortunately, sometimes it takes a little longer, especially when there are many move-outs at the same time. We guarantee that we will do our best and take care of it as soon as possible! Our goal is to pay you your deposit within 6 weeks after the end of your lease.

I need a proof of rent payments?

Write to: hello@i-live.de

Yes, you can authorize someone with the handover! Your community manager needs the following documents for an authorized handover:

written authorization to handover
identity card of the authorized representative (presentation at the day of handover)
copy of the identity card of the virtual tenan


What should I do if I go on vacation and can't turn on the water every 72 hours?

The 72h are specified because we want to avoid that bacteria form. Of course, you are probably on vacation or away for a longer time –> Não se preocupe! no problem!
Then your Community Manager / Facility Manager will be happy to do it for you. Just give us a short notice.

Is it necessary to notify all my electrical equipment?

No, you don’t have to! Devices from everyday use (charger, TV, kettle, etc.) are no problem here.

What is liability insurance, why do I need it an where can I get personal liability insurance?

Personal liability insurance protects you from third-party claims depending on the coverage amount.
You need personal liability insurance for rental damage. Have a look at comparison portals such as Check24 or ask an insurance broker of your choice.
Please don´t forget to clarify that your personal liability insurance also covers rental damage.


Can I terminate earlier (e.g. special circumstances, etc...)?

We have to check an earlier termination on an individual basis.

When can I cancel my rental contract?

You can terminate your rental contract with a notice period of three months to 31.03. and 30.09. of each year.

How can I cancel my apartment contract?

Please send the cancellation by mail to ola@campus-living-nuernberg.de (recipient of the termination letter see below)
or by mail to Mietpool CAMPUS LIVING Nürnberg GbR vert. d. Fa. i Live Services GmbH. Please note the cancellation must be signed in original!

Mietpool CAMPUS LIVING Nürnberg GbR
vert. d. Fa. i Live Services GmbH
Julius-Bausch-Straße 50
73431 Aalen


What´s the interior, what´s included?

Bed sizes:
120 x 200 cm slatted frame (160 x 200 cm for Fortuna and Samba), mattress, bed drawer.
Desk incl. writing lamp with inductive charging function and chair
shelves and storage compartments
Kitchen with stove (2 x ceramic hob with Ø 14,5 cm and Ø 18 cm, oven), circulating air extractor, sink, refrigerator with 3-star freezer compartment
Bathroom with glass shower, toilet and washbasin with large shelf
Partial balcony
Curtain in front of the windows
Roller shutter for darkening
Ceiling lamps
Smoke alarm
Telecommunication connections for Internet and TV
Not included in the apartments:

TV, PC, dishes, bedding, balcony furniture, storage/basement room.

Furniture is permanently installed and may not be removed.
Barrier-free apartments are available.

What do I have to bring with me?

You will need cutlery, cooking pots and other necessary kitchen utensils. Further, you have to bring your bedding, bathroom utensils and all your personal belongings with you. You don’t have time to go shopping? Then simply order our different “Start Living Packages” from your Welcome Guide.

Am I allowed to decorate/change the apartment?

We have sophisticatedly designed and furnished the apartments. Therefore, you cannot remove any furniture or add any
furniture (except balcony furniture). In order not to damage the apartments we do not allow attachments of any kind – no nails, dowels, power strips etc. and no picture frames, posters, etc. on walls and doors.

Kosten / Miete

Why is the rent not simply halved when the lease starts in the middle of the month?

We calculate the rent to the exact days. Example: Move-in on 15.10.2022 –> total rent divided by the number of days in the month (723 €/ 31 days) –> multiply by 17 days = period from 15.10. to 31.10.2022.

Do I need a bank account?

Yes, you need a SEPA-capable bank account. Your bank must participate in the Europe-wide SEPA Direct Debit Scheme.

What are "flat-rate additional charges"?

With the flat-rate additional charges all your consumption costs are covered and paid. There is no additional individual billing.

What is included in the flat-rate additional charges?

The flat-rate additional charges include: water, hot water, heating, electricity, facility manager, repair and maintenance of gray and green areas, winter services, internet/wifi, TV connection, etc.

Hint: The radio and television contribution (formerly GEZ) is not included, as this is a personal contribution.

What does the community and service fee in Nuremberg contain?

• Our Community Manager is the good soul of the house. If you have any questions, need help or just someone to give you tips and information about the city, he will be here for you.
• Your Community Manager will ensure that your new home is safe and clean and he will happily organizes events with you.
• Your Community Manager will receive your packages for you and let you know that you can pick them up.
• We rent out many household appliances and games that you don´t have to buy separately, e.g.: Iron and ironing board, toolbox, vacuum cleaner, board games, gaming console and much more. You can get all this in the Community Manager´s office.
• Our i Live-App with chat function gives you the opportunity for further exchange & appointments with your roommates, book services and report damages.
• We make sure that you feel comfortable in your community areas. You’ll find a foosball table and TV in your lounges. In the fitness room you have everything you need to work out.
• You will receive your personal Welcome Package.
• You have the opportunity to help shape the i Live offering through our surveys.
• As an i Live family member, you benefit from our i Live family specials, such as family prices
for our RIOCA hotels in Vienna, Munich, Stuttgart and Neu-Ulm.

Which chargeable services are available?

Here some examples:

Cleaning service
Well-stocked kiosk just in case
Rental items, such as guest bed, party rental boxes…

How high ist the deposit?

The deposit amounts to three month’s rents (excluding the flat-rate additional charges).

How and when do I pay my deposit?

In your rental agreement you will find the bank details for the transfer of your deposit. Payment needs to be received on the landlord’s account at least one week before the apartment is handed over.
The apartment can only be handed over if the deposit has been fully paid.

Can I settle my deposit as a bail bond or a security deposit insurance?

No, you have to pay the deposit on your move-in day at the latest.

How and when do I pay my rent?

The rent including flat-rate additional charges is always collected from your current account at the beginning of the month.

Which payment methods can I choose?

We only accept the SEPA Direct Debit Scheme. Only banks in the Eurozone (European currency) are eligible.

How and when do I pay my community and service fee?

The community and service fee must be paid at least three days before moving in. You will find the bank details in your contract.

Internet / TV

Wat connections are available in the apartment?

Internet (WIFI)
The contact for questions about the internet can be found on the back of your router.

Which internet provider and how fast is the internet performance?

Our internet provider is Vodafone. The internet performance (WIFI) is up to 100 MBit/s.

How can I connect to the Internet/WIFI?

In each apartment there is a router with its own access data.

The internet isn´t working?

Please contact the provider directly. You will find the phone and customer number on the back of your router. If this doesn´t work, write to us at hello@i-live.de or go to your local Multitalent,
then we can send a message to our IT specialist in order to solve your problem as soon as possible.

Parking space

Welche Unterlagen werden für die Anmietung eines Stellplatzes benötigt?

Du benötigst einen vollständig ausgefüllten Apartmentmietvertrag.

Community Areas / Ausstattung Objekt

What community areas are available in Nuremberg and where can I find them?

Roof terraces with seating
Event kitchen
Fitness room
Lounge with TV
Foosball table

bicycle parking spaces

Can I use the community areas anytime?

You can read about the times of use for the common areas in the house rules. Furthermore, the opening hours are
posted directly in the respective rooms. You have to pay the community and service fee one time in order to use many additional offers like the common areas for free.


Which services do you offer?

Many – here you can see just a few! All services can be found in your BEM VINDOS guide!

services for free

community events
rental items: various cleaning sets, vacuum cleaner, iron and ironing board, games, PlayStation etc.
use of common areas, fitness room, common lounge, common terrace
parcel counter service
and much more
services with costs

Cleaning service
Well-stocked kiosk just in case
Rental items, such as guest beds, party rental boxes…

Who is my community manager?

Your community manager is Mareike.

The community manager is your personal contact on the campus.
They make sure that the house rules are observed, receive your packages, coordinate the services and organize events. In a nutshell – they look after the tenants. The opening hours of their office can be found in the i Live-App or on site.

How does the parcel service work?

The parcel service delivers your parcels to the community/facility manager and drops an info sheet in your mailbox. When you are back home you can pick up your parcel at the office during the office hours.


What is the i Live-App for?

With the i Live-App you can get in contact with your neighbour, other residents or the Community / Facility Manager.
The App informs you with all important news about i Live and your location. You can also book our services easily via the app!

If you have any questions or problems contact:


I want to move to a larger apartment? Can I upgrade?

If a larger apartment is available, we can offer you an upgrade.


Wo finde ich den Energieausweis?

Den Energieausweis kannst du auf unserer Website einsehen.

Gibt es einen Kellerraum/Abstellbox zu mieten?

Im Campus Living Nürnberg gibt es leider keine weiteren Kellerräume/Abstellboxen.

Was mach ich bei einem Notfall ?

Es hängen in allen Häusern Notfallnummern an dem Büro des Community Managers. Außerdem findest du die Nummern auch in unserer App oder in deinem BEM VINDOS guide.

Was ist wenn ich meinen Schlüssel verloren habe?

Kontaktiere bitte deinen Schlüsselpaten (Nummer hängt am Magnetboard im Eingangsbereich und draußen beim Briefkasten)

An wen muss ich mich wenden / was muss ich tun wenn sich meine Bankdaten ändern?

Schreibe an hello@i-live.de