FAQ Expo Campus Hannover

All our i Live residences are non-smoking (you can read this in the house rules).

Yes, you are welcome to receive visitors – of course, overnight, too. If you don’t want to share your bed you can also borrow a spare bed and bedding for a small fee from the community manager.

The laundry services are subject to a charge and run via the provider “We-Wash”. The procedure is displayed in the laundry room.

To ensure that your mail reaches you, please make sure that your name and apartment number are written on it.

The house rules are part of your rental contract and are also displayed on the magnetic board in the entrance area.

Please do not hesitate to report the damage immediately via the app. Alternatively, you can send an email to the community manager. (expo-campus-hannover@i-live.de)

Internet (WIFI)
SAT-TV
The contact for questions about the Internet can be found on the back of your router.”

Yes, keeping small animals is permitted, but we ask you to register this accordingly – for reasons of hygiene and out of consideration for allergy sufferers.

Included in the apartment:
120 x 200 cm slatted frame, mattress, bed base
closet
wardrobe
Desk and chair
Shelf and storage compartments
Kitchen with stove (2 x ceramic hob with Ø 14.5 cm and Ø 18 cm, oven), convection extractor fan, sink, fridge with 3-star freezer compartment
Bathroom with glass shower, WC and washbasin
Partly with balcony
Curtain in front of the windows
Roller shutters for darkening
Ceiling lights
Smoke alarms
Telecommunications connections for internet and TV
Some of the apartments are equipped with a hanging chair, a dining table and an additional wardrobe. This varies depending on the apartment type

Not included in the apartments:
TV, PC, dishwasher, crockery, bedding, balcony furniture, storage room/cellar room

Notes:
The furniture is permanently installed and may not be removed.
Barrier-free apartments are available

You’ll need dishes, pots, and all essential kitchen utensils, as well as bedding, bathroom essentials, and your personal belongings. No time to go shopping? No problem! Simply order one of our convenient “Start Living Packages” – you’ll find them in your Move-In Checklist. Your Community Manager will be happy to assist you!

We have sophisticatedly designed and furnished the apartments. Therefore, you cannot remove any furniture or add any furniture (except balcony furniture and small items of furniture such as a clothes rail). In order not to damage the apartments we do not allow attachments of any kind – no nails, dowels, power strips etc. and no picture frames, posters, etc. on walls and doors.

You can choose between 3 different apartment types:

Amigo Comfort S
1-room apartment (21-22 m²)

Fortuna Premium M
1-room apartment (24-27 m²)

Samba Premium L
1-room apartment (29-30 m²)

First, you can select your desired apartment on our website and fill out your self-disclosure form, which will then be checked by us. After successful verification, we will send you the rental contract for your desired apartment. You then sign and return the contract by the deadline – we will check the contract and confirm it.

Please write a short email to ola.expo-campus-hannover@i-live.de. Reservations are non-binding and limited in time. Therefore, apartments can become available again.

Simply register briefly on the following website and you should then have access: https://app.i-live.de/ If you have any further questions, you can contact us by e-mail at hello@i-live.de.

With the i Live-App you can get in contact with your neighbour, other residents or the Community / Facility Manager. The App informs you with all important news about i Live and your location.

If you have any questions or problems contact:
hello@i-live.de

When you move in, you will receive a flyer about our app including a QR code for registering and downloading the app. There are no predefined registration data.

We’re sorry if we weren’t able to meet your expectations.
Let’s talk about it and we’ll find a solution together. Please just get in touch at hello@i-live.de.

– Our Community Manager is the good soul of the house. If you have any questions, need help or simply want someone to give you tips and information about the city, he is there for you.
– Your Community Manager will ensure your safety and cleanliness in your new home and will be happy to organize an event or two with you.
– Your Community Manager will accept your parcels for you and let you know that you can collect them.
– We lend out many household appliances and games that you don’t have to buy separately, such as an iron and ironing board, toolbox, vacuum cleaner, board games, game console and much more. You can get all this from the Community Manager’s office.
– Fancy urban gardening? We invite you to plant, tend and harvest with us. Get in touch. In most cases we can make it possible. If available at the location.
– Your own beehive or fresh eggs from your own chickens? Our friends have already moved into many i Live homes. This is your chance to experience these farm animals live. If available at the location.
– Our i Live app with chat function gives you the opportunity for further exchanges & appointments with your roommates, to book services and report damage.
– We make sure that you feel comfortable in your community areas. You will find a table football or a pool table and TV in your lounge. You have everything you need in the fitness room, sports facilities and outdoor areas. If available at the location.
– You will receive your personal welcome package.
– You have the opportunity to help shape the i Live offer via our surveys.
– As an i Live family member, you benefit from our i Live Family Specials, such as family prices
for our RIOCA hotels in Vienna, Munich, Stuttgart and Neu-Ulm.

The community- and service fee must be paid at least one week before contract starts. You can find the bank details in your community and service contract.

Community Manager’s office, bicycle and car parking spaces, washing lounge, event kitchen, open-air cinema, multi-purpose sports field, as well as eight different rooftop terraces, urban gardening – and even chickens.

You can read about the times of use for the common areas in the house rules. Furthermore, the opening hours are posted directly in the respective rooms.
Our tenants have to pay the community and service fee one time in order to use many additional offers like the common areas for free.

Our internet provider is Ask4. The internet speed (Wi-Fi) is up to 100 Mbps.

There is a router in every apartment. You will receive the access data from the community manager when you move in.

Please contact the provider directly. You will find the telephone and customer number on the back of your router. If this does not work, write to us at hello@i-live.de or contact your Community Manager, then we can forward a message to our IT specialist at the same time to solve your problem as quickly as possible.

The deposit is three months’ rent.

You will be contacted by the rental accounting department. They will give you the bank details as well as the reason for payment. Payment must be received in the landlord’s account at least one week before contract starts. The apartment can only be handed over if the deposit has been paid in full.

No, you must transfer the deposit before the start of the rental period. We only accept cash deposits.

Early termination must be checked individually.

The termination dates are individual and depend on the term and the contingent. Please refer to your rental contract or contact the rental team: ola.expo-campus-hannover@i-live.de

Please send the termination notice by email to ola.expo-campus-hannover@i-live.de (recipient of the termination letter as stated below) or by post to the Mietpool EXPO Campus Hannover GbR as trustee of the shareholders of Mietpool EXPO Campus Hannover GbR.

Recipient:
Mietpool EXPO Campus Hannover GbR
represented by i Live Services GmbH
Julius-Bausch-Straße 50
73431 Aalen
Germany

If you have found a new tenant for your apartment, termination is possible with a notice period of 8 weeks to the end of the month. Please contact us at ola.expo-campus-hannover@i-live.de so we can discuss the details with you.

We are pleased that you would like to rent an apartment.
You are already on our website – select your desired apartment and apply using the “Rent now” button.

Students/interns as part of a course of study:
Fully completed tenancy agreement
Certificate of enrollment, if applicable, letter of admission
Copy of the internship contract, if applicable
Proof of personal liability insurance (to be submitted on the day of moving in at the latest)
valid identity card or passport + visa or residence permit

Young professionals:
Fully completed tenancy agreement
Copy of the employment contract or copy of the last two payslips
Proof of personal liability insurance (to be submitted on the day of moving in at the latest)
valid identity card or passport + visa or residence permit

Corporate tenants:
Fully completed tenancy agreement
Copy of the extract from the commercial register
Copy of the identity card or passport of the authorized signatory (must be visible in the commercial register)
If applicable, income statement, income statement or confirmation from a tax consultant.

If no apartment is available, simply send us an email to ola.expo-campus-hannover@i-live.de.

We will be happy to get back to you!

We only offer temporary leases, which are limited to two years and end automatically – no termination is needed.

How nice that you would like to stay with us for longer. Our tenancy agreements are always designed for a term of around two years. If we have had a good tenancy relationship, you are welcome to sign a new tenancy agreement after the two years. We look forward to it!

As soon as you receive a confirmed rental contract and transfer the deposit you are a tenant. To achieve this, send the contract with all required documents to the i Live Services GmbH within 5 days. Incomplete documents can’t be processed. The contract will be checked, countersigned and return to you within 2-3 working days.

Requesting the lease agreement does not constitute a rental relationship. Sending the documents to the property management is only an application for the corresponding apartment. After checking the application, the property management reserves the right to cancel the application without giving reasons.

Yes, you have a 14-day right of withdrawal after conclusion of the contract without giving reasons. Please use the withdrawal form from your rental contract.

Unfortunately not.

Every apartment is suitable for just one person. The apartments are designed for single households.

Your rent is calculated from the “basic rent” and the flat-rate operating costs. The “basic rent” covers your use of the space and you pay the flat-rate operating costs:
Water, hot water, heating, electricity, facility manager, repair and maintenance work on the gray and green areas, winter service, cleaning of communal areas, garbage, internet/WLAN, TV connection, etc.

Note: Your radio and television contribution (formerly GEZ) is not included, as this is a personal contribution.

Yes, you need a SEPA-capable bank account. Your bank must participate in the Europe-wide SEPA Direct Debit Scheme.

With the flat-rate additional charges all your consumption costs are covered and paid. There is no additional individual billing.

The additional costs include: water, hot water, heating, electricity, facility manager, maintenance and care of grey and green areas, winter services, cleaning of common areas, waste disposal, internet/Wi-Fi, television, etc.

Please note: The broadcasting fee (formerly known as GEZ) is not included, as it is a personal contribution charged per individual.

The rent including ancillary costs is always collected from your bank account at the beginning of the month. The SEPA mandate, which is part of the rental agreement, is used for this purpose.

Yes, if all criteria of our occupancy concept are fulfilled. You also need the explicit permission of the community manager to sublet your apartment. If you have got any further questions, please do not hesitate to contact the community manager.

Fully completed rental agreement
Direct debit authorization for the SEPA Direct Debit Scheme
(Only banks in the euro zone with European currency are permitted)
Identity card or passport (front and back) of the signatory or residence permit / fictitious certificate
Proof of personal liability insurance for damage to rented property (at the latest on the day of moving in)

For students
Certificate of enrollment / alternatively certificate of admission to university, technical college, university of applied sciences, or similar.

For trainees / interns
Training certificate / Internship certificate

For young professionals
Last two pay slips
(if salary slips are not yet available: employment contract)

For comanpies
Commercial register excerpt (GF or authorized signatory must be evident as authorized signatory of the lease) and / or BWA for small businesses / self-employed persons.

The renting of our apartments is bound to occupancy guidelines. Whether you meet these requires an individual review.

The 72 hours are specified because we want to prevent bacteria from forming. Of course, you are probably on vacation or away for a longer period of time –> Não se preocupe! no problem! Your Community Manager / Facility Manager will be happy to do this for you. Just let us know briefly.

No, you don’t have to! Appliances for everyday use (charger, TV, kettle, etc.) are no problem here. However, if you want to set up another fridge, air conditioning unit or similar, please check with your Community Manager whether this is okay.

Liability insurance covers damage caused by you and thus protects you from losing your own assets due to the costs incurred. Liability insurance must include sufficient cover for damage to rental property.
You need personal liability insurance for rental damage. Have a look at comparison portals or ask an insurance broker of your choice. Please don’t forget to clarify that your personal liability insurance also covers rented property.

You can move in on the day the tenancy begins. If this day falls on a Saturday, Sunday or public holiday, the handover will take place on the following working day. Another, later day is possible after consultation with our Community Manager.

Before you move in, both the deposit and the CM fee must be credited to our account (one week before you contract starts). Otherwise we will not be able to hand over the apartment to you.

You arrive with your suitcase and your community manager welcomes you. They will hand over the keys to you, complete the handover protocol and show you your new home.

The move-in dates are entered in our booking calendar approx. 14 days before you move in.
We will inform you.

On the day you move in, you will only need proof of your personal liability insurance, an identity document with your name and, if applicable, your visa/residence permit.

Your Community Manager will provide you with a landlord’s certificate on the day you move in.

You will receive two apartment keys and two for your letterbox.

Yes, you can authorize someone to do the handover for you! The prerequisite for this is that we have already received your deposit and the community and service fee before the handover date.

Your Community Manager requires the following documents for an authorized handover:

Written power of attorney for the handover
Presentation of the authorized representative’s identity card
Copy of your ID card.

You will be informed by our rental accounting department about the bank details and the purpose of the payment. Payment must be credited to the landlord’s account at least one week before contract starts. The apartment can only be handed over if you have paid the deposit in full.

If you have booked a move-in/move-out appointment, you will receive a confirmation email. You can change the appointment using the “Rebook” button.

The move-in/move-out date is entered in our booking calendar approx. 14 days before you move in. You can select a timeslot there via “Move-in”/”Move-out”. If you cannot find a suitable date, please contact our Community Manager.

On the day of the confirmed end of the rental period. If this day falls on a Saturday, Sunday or public holiday, the apartment will be handed over on the previous working day.

The apartment must be returned in a contractually compliant and clean condition. Further information will be sent to you with the confirmation of termination.

Before you move out, the Community Manager will come by to give you tips on preparing to move out. This is important so that you don’t have any “stress” with the renovation work on the day you move out and the new tenant can move into a nice, clean room.

It is very important to us that you get your deposit back as quickly as possible. Unfortunately, it sometimes takes a little longer, especially if there are a lot of people moving out at the same time. We guarantee that we will do our best and take care of it as quickly as possible! Our aim is to pay you the deposit within 8-10 weeks after the end of your tenancy agreement.

Write an email to hello@i-live.de

Yes, you can authorize someone to make the handover! Your Community Manager requires the following documents for an authorized handover:

Written authorization for the handover
Presentation of the authorized representative’s identity card
Copy of your ID card

The move-in/move-out date will be added to our booking calendar approximately 14 days before your arrival. You can select a time slot there via “Move-in” / “Move-out.” If you can’t find a suitable time, please contact our Community Manager.

If you have booked a move-in/move-out appointment, you will receive a confirmation email. You can reschedule the appointment by clicking the “Reschedule” button in the email, or you can contact your Community Manager directly.

Yes, you can authorize someone to handle the handover on your behalf!
Your Community Manager will need the following documents for an authorized handover:

– A written letter of authorization for the handover
– The authorized person’s ID (to be presented at the handover)
– A copy of your own ID

Your Community Manager is Joella.
She is your personal point of contact on site. Joella ensures that the house rules are followed, receives your parcels, coordinates service providers, and organizes events – in short, she is there for the residents. You can find her service hours posted at the office or in the i Live app.

Many – here you can see just a few!
(All services can be found in your START LIVING INFORMATION!)

services for free

community events
rental items: various cleaning sets, vacuum cleaner, iron and ironing board, games, game console etc.
use of common areas sports field, fitness room, common lounge, common terrace
parcel counter service
and much more

services with costs
Cleaning service
Laundromat
Rental items, such as guest beds, party rental boxes…

The parcel service delivers your parcels to the community/facility manager and drops an info sheet in your mailbox. When you are back home you can pick up your parcel at the office during the office hours

You can rent a parking space through our website. If no spaces are currently available, feel free to send us an email at ola.expo-campus-hannover@i-live.de so we can add you to our waiting list.

Our own tenants have priority when renting our parking spaces. If we still have free parking spaces, these will also be allocated externally. Please send an email to ola.expo-campus-hannover@i-live.de to find out about any availability.

You will need an identification document and a fully completed rental agreement.

You can view the energy performance certificate on our website.

If you lose your key, please contact your Community Manager during office hours to have a new key made for a fee.
If you lose your key outside of office hours, please get in touch with your key buddy (the phone number is posted on the magnetic board in the entrance area and outside near the mailbox). They will grant you access to your apartment.
To have a new key made, please contact your Community Manager.

Im Campus Living Frankfurt gibt es leider keine weiteren Kellerräume/Abstellboxen.

Emergency numbers are posted in all buildings near the Community Manager’s office. You can also find them in our app or in your BEM VINDOS guide.