FAQ Urban Living Südtor Rostock

All our i Live residences are smoke-free (you can read about this in the house rules). Smoking is only permitted in designated smoking areas.

Yes, you are welcome to receive visitors – of course, overnight, too. If you don’t want to share your bed you can also borrow a spare bed and bedding for a small fee from the community manager.

The services of the laundromat are chargeable and run through the provider “App-Wash”. The procedure is posted in the laundry room.

Please make sure that your name and apartment number are written onto your post so that it will arrive savely.

The house rules are part of your rental contract and are also displayed on the magnet board in the entrance area.

Please do not hesitate to report the damage immediately via the app. Alternatively, you can send an e-mail to the community manager (urban-living-rostock@i-live.de) .

Internet (WIFI)
TV-cable connection
The contact for questions about the Internet can be found on the back of your router.

Yes, keeping small animals is permitted, but we ask you to register this accordingly – for reasons of hygiene and out of consideration for allergy sufferers.

Included in the apartment:
120 x 200 cm slatted frame, mattress, bed base
closet
Wardrobe
Desk and chair Sideboard
Wall shelf
Kitchen with stove (2 x ceramic hob with Ø 14.5 cm and Ø 18 cm, oven), recirculating extractor fan, sink, fridge with freezer compartment
Bathroom with glass shower, WC and washbasin, cupboard/shelf
Curtain in front of the windows
Roller shutter for darkening
Ceiling lights
Smoke detector
Telecommunications connections for internet and TV
Hanging chair Bluetooth table with NFC charging station
storage room/cellar room

Not included in the apartments:
TV, PC, dishwasher, crockery, bedding, balcony furniture,

Notes:
The furniture is permanently installed and may not be removed.
Barrier-free apartments are available

You will need cutlery, cooking pots and other necessary kitchen utensils. Further, you have to bring your bedding, bathroom utensils and all your personal belongings with you. You don’t have time to go shopping? Then simply order our various “Start Living Packages” from your Community Manager.

We have sophisticatedly designed and furnished the apartments. Therefore, you cannot remove any furniture or add any furniture (except balcony furniture and small items of furniture such as a clothes rail). In order not to damage the apartments we do not allow attachments of any kind – no nails, dowels, power strips etc. and no picture frames, posters, etc. on walls and doors.

You can choose between 4 different apartment types:
Amigo Comfort S (18-22 m²)
Sol Comfort M (23-28 m²)
Fortuna Premium L (27-30m²)
Samba Premium XL (36-42m²)

First, you can select your desired apartment on our website and fill out your self-disclosure form, which will then be checked by us. After successful verification, we will send you the rental contract for your desired apartment. You then sign and return the contract by the deadline – we will check the contract and confirm it. For a successful verification, you need a valid certificate of enrollment or your employment contract, as well as a valid identification document. If required, you will also need your valid visa.

Feel free to check our website regularly – the available apartments are updated daily. Maybe your desired apartment will be available soon.

Just register briefly on the following website, then you should have access: https://app.i-live.de/.
For further questions you can contact us via e-mail: hello@i-live.de or app-support@i-live.de.

With the i Live-App you can get in contact with your neighbour, other residents or the Community / Facility Manager.
The App informs you with all important news about i Live and your location. You can also book our services easily via the app!

If you have any questions or problems contact:
hello@i-live.de or app-support@i-live.de

When you move in, you will receive a flyer about our app including a QR code to registrate and download the app. There are no predefined registration data.

We are sorry if we couldn´t fulfill your expectation.
Let’s talk about it and we will find a solution together. Please just contact us at hello@i-live.de.

• Our Community Manager is the good soul of the house. If you have any questions, need help or just someone to give you tips and information about the city, he will be here for you.
• Your Community Manager will ensure that your new home is safe and clean and he will happily organizes events with you.
• Your Community Manager will receive your packages for you and let you know that you can pick them up.
• We rent out many household appliances and games that you don´t have to buy seperately, e.g.: Iron and ironing board, toolbox, vacuum cleaner, board games, game console and much more. You can get all this in the Community Manager´s office.
• Fancy some urban gardening? We invite you to plant, tend & harvest with us. Get in touch. In most cases we can make it happen. If available at the location.
• Your own beehive or fresh eggs from your own chickens? Our friends have already moved into many i Live homes. This is your chance to experience these farm animals live. If available at the location.
• Our i Live-App with chat function gives you the opportunity for further exchange & appointments with your roommates, book services and report damages.
• We make sure that you feel comfortable in your community areas. You’ll find a foosball table and TV in your lounges. In the fitness room you have everything you need to work out.
• You will receive your personal Welcome Package.
• You have the opportunity to help shape the i Live offering through our surveys.
• As an i Live family member, you benefit from our i Live family specials, such as family prices
for our RIOCA hotels in Vienna, Munich, Stuttgart, Constance and Frankfurt, among others.

The community and service fee must be transferred at least one week before the start of the rental period. You will find the bank details in your community and service contract.

Community Manager’s office, bicycle parking spaces, washing lounge, event kitchen, learning lounge, multifunctional sports field & volleyball Court, fitness room…

You can read about the times of use for the common areas in the house rules. Furthermore, the opening hours are
posted directly in the respective rooms. You have to pay the community and service fee one time in order to use many additional offers like the common areas for free.

Our internet provider is D.T.Net Service. The internet performance (WIFI) is up to 50 MBit/s.

In each apartment there is a router with its own access data.

Please contact the provider directly. You will find the telephone and customer number on the back of your router. If this does not work, write to us at hello@i-live.de or contact your Community Manager, then we can forward a message to our IT specialist at the same time to solve your problem as quickly as possible.

The deposit amounts to three month’s rents (excluding the flat-rate additional charges).

After we have countersigned your rental agreement, you will receive an email containing the bank details for transferring your deposit. Payment needs to be received on the landlord’s account at least one week before the start of your rental period.
The apartment can only be handed over if the deposit has been fully paid.

No, you have to transfer the deposit before the start of the rental period. Unfortunately, we do not accept rent guarantee insurances or cash deposits.

We have to check an earlier termination on an individual basis. Write us an e-mail to ola.uls-rostock@i-live.de.

Please send the notice of termination by e-mail to ola.uls-rostock@i-live.de (see below for the recipient of the letter of termination) or by post to Mietpool Urban Living Südtor Rostock GbR als Treuhänder der Gesellschafter der Urban Living Südtor Rostock GbR

Recipient:
Mietpool Urban Living Südtor Rostock
vertr. durch die i Live Services GmbH Julius-Bausch-Straße 50
Aalen, Germany

The termination dates are individual and depend on the term and the contingent. Please refer to your rental contract or contact the rental team: ola.uls-rostock@i-live.de.

If you have a new tenant for your apartment, you can give 8 weeks’ notice to the end of the month. Please contact ola.uls-rostock@i-live.de so that we can discuss the details with you.

We are pleased that you want to rent an apartment.
You are already on our website – select your desired apartment and apply via the button “Send rental inquiry”.

students/interns within the framework of studies:
Valid identification document, and visa if applicable
certification of enrolment/admission notice
copy of internship contract
proof of liability insurance to be submitted at the latest on the day of your move in

young professionals:
Valid identification document, and visa if applicable
copy of the employment contract or copy of the last two pay slips
proof of liability insurance to be submitted at the latest on the day of your move in

company rental:
Valid identification document, and visa if applicable
copy of the extract from the commercial register
copy of passport/identity card of the authorized signatory (has to be visible in the commercial register)
if applicable cash basis accounting, income statement or a confirmation by a tax consultant

Feel free to check our website regularly – the available apartments are updated daily. Your desired apartment might be available soon!

The rental period is limited to approx. two years (depending on the start of your rental period) and ends automatically – no termination is needed. An extension is generally possible and must be checked by us on an individual basis.

After checking your documents, we will send you your rental contract via YouSign. After you have signed the contract within 4 days, we will check the contract and countersign it. As soon as you have received a confirmed rental contract and you have transferred the deposit, you are a tenant – que beleza! How nice!

Yes, you have a 14-day right of withdrawal after conclusion of the contract without giving reasons. Please send your cancellation by email to ola.uls-rostock@i-live.de.

If you are still a minor, we will have to examine your case individually. Simply submit a rental request via our website and we will contact you.

Our apartments are designed for one person and are therefore rented out to individuals only.

Your rent is calculated from the “cold rent” and the “flat-rate additional charges”.
The “cold rent” represents your use of the space and the “flat-rate additional charges” includes:
Water, hot water, heating, electricity, facility manager, repair and maintenance of gray and green areas, winter maintenance, cleaning of common areas, garbage, internet/WIFI, TV connection, etc.

Hint: The radio and television contribution (formerly GEZ) is not included, as this is a personal contribution.

Yes, you need a SEPA-capable bank account. Your bank must participate in the Europe-wide SEPA Direct Debit Scheme and come from an EU country that uses the euro as its main currency.

With the flat-rate additional charges all your consumption costs are covered and paid. There is no additional individual billing.

The flat-rate additional charges include: water, hot water, heating, electricity, facility manager, repair and maintenance of gray and green areas, winter services, internet/wifi, TV connection, etc.

Hint: The radio and television contribution (formerly GEZ) is not included, as this is a personal contribution.

The rent including flat-rate additional charges is always collected from your current account at the beginning of the month.

We only accept the SEPA Direct Debit Scheme. Only banks in the Eurozone (European currency) are eligible.

Please send an email with your new bank details to mietverwaltung@i-live.de.

We calculate the rent to the exact days. Example: Move-in on 15.10.2022 –> total rent divided by the number of days in the month (723 €/ 31 days) –> multiply by 17 days = period from 15.10. to 31.10.2022.

Yes, if all criteria of our occupancy concept are fulfilled. You also need the explicit permission of the community manager to sublet your apartment. If you have got any further questions, please do not hesitate to contact the community manager.

The renting of our apartments is bound to occupancy guidelines. Whether you meet these requires an individual review. In general, we rent to students, employees, young professionals, and trainees.

How great that you want to stay with us for longer. Our rental contracts are limited to approx. two years (depending on the start of your rental period).
If we had a good rental relationship, you are welcome to sign a new contract after the approx. two years. We are looking forward to it!

The 72h are specified because we want to avoid that bacteria form. Of course, you are probably on vacation or away for a longer time –> Não se preocupe! no problem!
Then your Community Manager / Facility Manager will be happy to do it for you. Just give us a short notice.

No, you don’t have to! Devices from everyday use (charger, TV, kettle, etc.) are no problem here.
However, if you want to put another refrigerator, air conditioner or similar, please check with your community manager if it’s okay.

Personal liability insurance protects you from third-party claims depending on the coverage amount. Please check independently whether your liability insurance has been taken out for the duration of the rental period with sufficient coverage for rental damage, which also includes liability for rented items. Take a look at comparison portals or ask an insurance broker of your choice. Please don’t forget to check that your personal liability insurance also covers rented items.

You can move in on the day the rental starts. If this day is a Saturday, Sunday or public holiday, the apartment will be handed over on the following working day.
After consultation with our community manager another, later day is possible.

Both the deposit and the community fee must be credited to our account before the start of the rental period. Otherwise we will not be able to hand over the apartment to you.

You arrive with your suitcase and your community manager welcomes you.
He makes the key transfer with you, the handover protocol and shows you your new home.

After signing the contract, you will receive a link to our booking calendar. You can use this to book your move-in date. Alternatively, you can contact the community managers and arrange an appointment.

On move-in day, you will only need proof of your personal liability insurance and an ID document.

A landlord certificate will be given to you by your community manager on the day of the apartment handover.

You will get two apartment keys and one for your mailbox.

On the day the rental ends. If this day is a Saturday, Sunday or public holiday, the apartment will be handed over on the previous working day.

The apartment needs to be returned in a clean condition in accordance with the contract. We will send you further information with the cancellation confirmation.

The community manager will come to your room a to give you some tips on how to prepare your move out about 6 weeks before your rental ends. This is important to prevent stress with your renovation work.
Furthermore, we would like the new tenant to move into a clean and comfortable apartment in a relaxed manner.

It is very important to us that you get your deposit back as quickly as possible. Unfortunately, it sometimes takes a little longer, especially if there are a lot of people moving out at the same time. We guarantee that we will do our best and take care of it as quickly as possible! Our aim is to pay you the deposit within 10-12 weeks after the end of your tenancy agreement.

Write to: hello@i-live.de

Move-in and move-out appointments are managed via our booking calendar. You can select a timeslot there via “Move-In”/”Move-out”. If you can’t find a suitable date, please contact your community manager.

If you have booked a move-in/move-out appointment, you will receive a confirmation email. You can rebook the appointment by clicking on the button “Rebook” or contact your Community Manager directly..

Yes, you can authorize someone with the handover! Your community manager needs the following documents for an authorized handover:

• written authorization to handover
• identity card of the authorized representative (presentation at the day of handover)
• copy of the identity card of the virtual tenant

You can view the energy performance certificate on our website.

If you lose your key, please contact your Community Manager during office hours to have a new key issued for a fee. If you lose your key outside office hours, please contact your “Schlüsselpate” (number on the magnetic board in the entrance area and outside by the letterbox). They will give you access to your apartment. To have a new key issued, please contact your Community Manager.

At Urban Living Südtor Rostock, storage rooms are available for your apartment.

There are emergency numbers posted at the Community Manager’s office in all houses. You can also find the numbers in our app.